Sentiment Distribution
Breakdown of feedback by sentiment
Category Breakdown
Breakdown of feedback by category
Sentiment Keywords
Most common keywords associated with each sentiment.
helpfulproblem solvedintuitive interfacevisually appealingunderstandinghelpful supportconsistent performancequalityfast responseamazing teamsecure serviceexpertisefantastic experiencerecommendclean designhuge improvementfast deliveryimpressedpatient agentlive chatsecurity featuresconfidentcustom reportslove it100% uptimerock solidseamless onboardingclear docshigh satisfactiongreat workgeniusfollow-up emailappreciateexcellent productexcellent servicepremium materialshigh qualityvalued customerextra milenever failsloyal customerquick tweet responsegreat warrantypeace of mindflawless experiencestart to finish
All Feedback
Browse and sort through all submitted feedback entries.
| Feedback | Keywords | |||
|---|---|---|---|---|
The new mobile app interface is incredibly intuitive and visually appealing. Great job! | Jan | Positive | Tangible | intuitive interface visually appealing |
I had an issue with my order, and the customer support team was so understanding and helpful. | Feb | Positive | Empathy | understanding helpful support |
The product consistently performs as advertised. I can always count on its quality. | Feb | Positive | Reliability | consistent performance quality |
My question was answered in minutes! The response time from your team is amazing. | Feb | Positive | Responsiveness | fast response amazing team |
I feel very secure using your service. The team's expertise is evident. | Jan | Positive | Assurance | secure service expertise |
Overall, a fantastic experience. I would recommend this to everyone. | Jan | Positive | Overall | fantastic experience recommend |
The website is slow and difficult to navigate. I struggled to find what I was looking for. | Feb | Negative | Tangible | slow website difficult navigation |
The support agent seemed dismissive and did not listen to my concerns. | Jan | Negative | Empathy | dismissive agent unheard |
The service has been down twice this week. This is completely unreliable. | Jan | Negative | Reliability | service down unreliable |
It took three days to get a reply to my urgent email. Very disappointing. | Jan | Negative | Responsiveness | slow reply disappointing |
I was given conflicting information by two different support reps. I don't trust the answers I get. | Jan | Negative | Assurance | conflicting info lack of trust |
My experience was mediocre at best. Nothing special to report. | Jan | Negative | Overall | mediocre nothing special |
The physical packaging of the product is adequate. | Jan | Neutral | Tangible | adequate packaging |
The customer service followed the standard procedure. | Jan | Neutral | Empathy | standard procedure |
The product works as expected, without any issues so far. | Jan | Neutral | Reliability | works as expected |
The response to my inquiry was received within the stated timeframe. | Jan | Neutral | Responsiveness | stated timeframe |
The information provided was factually correct. | Jan | Neutral | Assurance | factually correct |
The service was delivered. | Jan | Neutral | Overall | service delivered |
The new dashboard design is clean and much easier to use. A huge improvement! | Jan | Positive | Tangible | clean design huge improvement |
I'm always impressed with the delivery speed. My orders arrive sooner than expected. | Feb | Positive | Reliability | fast delivery impressed |
The agent I spoke with, Sarah, was incredibly patient and walked me through the entire process. | Jan | Positive | Empathy | patient agent helpful |
Live chat support is a game-changer. I got my problem solved in under 5 minutes. | Jan | Positive | Responsiveness | live chat problem solved |
The app's security features make me feel confident about my data. | Jan | Positive | Assurance | security features confident |
It's an okay product. It does the job, but it's not spectacular. | Feb | Neutral | Overall | okay product |
The billing statement is correct. | Feb | Neutral | Assurance | billing correct |
The mobile app is constantly crashing, especially after the latest update. It's unusable. | Feb | Negative | Reliability | app crashing unusable |
The color of the product I received is different from what was shown on the website. | Feb | Negative | Tangible | wrong color misleading |
I was on hold for 45 minutes. This is an unacceptable wait time for support. | Feb | Negative | Responsiveness | long hold time unacceptable |
The representative was rude and unhelpful. It felt like I was bothering them. | Feb | Negative | Empathy | rude representative unhelpful |
This is the third time my delivery has been delayed with no explanation. | Feb | Negative | Reliability | delivery delayed no explanation |
I love the new feature for custom reports. It's exactly what I needed. | Feb | Positive | Tangible | custom reports love it |
The platform has had 100% uptime for us. Rock solid. | Feb | Positive | Reliability | 100% uptime rock solid |
The onboarding process was seamless and the documentation is very clear. | Feb | Positive | Assurance | seamless onboarding clear docs |
My overall satisfaction is very high. Keep up the great work. | Feb | Positive | Overall | high satisfaction great work |
The call center is closed on weekends, which is when I have time to call. | Feb | Negative | Responsiveness | weekend closure inconvenient |
The instructions included in the box were for a different model. Very confusing. | Feb | Negative | Tangible | wrong instructions confusing |
The service is functional. | Feb | Neutral | Reliability | functional service |
The company headquarters is located in San Francisco. | Feb | Neutral | Tangible | company location |
The support agent solved my problem with a single suggestion. Pure genius! | Feb | Positive | Assurance | problem solved genius |
I appreciate the follow-up email to ensure my issue was resolved. | Feb | Positive | Empathy | follow-up email appreciate |
Just an all-around excellent product and service. | Feb | Positive | Overall | excellent product excellent service |
The 'cancel subscription' button is hidden and nearly impossible to find. | Feb | Negative | Tangible | hidden button dark pattern |
I was promised a refund and it never arrived. I feel cheated. | Feb | Negative | Reliability | no refund cheated |
The team's knowledge of their own product seems very limited. | Feb | Negative | Assurance | limited knowledge unprofessional |
The product exists. | Feb | Neutral | Overall | product exists |
I wish there were more color options available for this product. | Mar | Neutral | Tangible | more colors |
The return policy is clearly stated on the website. | Mar | Neutral | Assurance | clear policy |
The system was down for maintenance as scheduled. | Mar | Neutral | Reliability | scheduled maintenance |
My email was acknowledged by an auto-responder. | Mar | Neutral | Responsiveness | auto-responder |
The support hotline has a voice menu. | Mar | Neutral | Empathy | voice menu |
The quality of the materials used in the product feels very premium. | Mar | Positive | Tangible | premium materials high quality |
Their team always goes the extra mile to make you feel valued as a customer. | Mar | Positive | Empathy | valued customer extra mile |
I've been a customer for years and the service has never let me down. | Mar | Positive | Reliability | never fails loyal customer |
I sent a tweet and got a helpful response in less than 10 minutes. | Mar | Positive | Responsiveness | quick tweet response helpful |
The warranty and guarantee gives me great peace of mind. | Mar | Positive | Assurance | great warranty peace of mind |
An absolutely flawless experience from start to finish. | Mar | Positive | Overall | flawless experience start to finish |
The product broke after just one week of use. Terrible quality. | Feb | Negative | Tangible | broke quickly terrible quality |
The company's public statements don't align with how they treat customers. | Mar | Negative | Empathy | hypocritical poor treatment |
My data was synced incorrectly and now all my records are a mess. | Feb | Negative | Reliability | data sync error messy records |
I've submitted two support tickets and both were closed with no resolution. | Mar | Negative | Responsiveness | tickets closed no resolution |
The sales representative was too pushy and made promises the product couldn't keep. | Mar | Negative | Assurance | pushy sales false promises |
A truly awful experience that I would not wish on anyone. | Mar | Negative | Overall | awful experience would not recommend |
The product is available for purchase online. | Mar | Neutral | Tangible | available online |
The customer service department operates during business hours. | Mar | Neutral | Empathy | business hours |
The service performs its main function. | Mar | Neutral | Reliability | main function |
A response was provided. | Mar | Neutral | Responsiveness | response provided |
The company is certified. | Mar | Neutral | Assurance | is certified |
This is a product. | Mar | Neutral | Overall | is a product |