Sentiment Insights
Sentiment Distribution
Breakdown of feedback by sentiment
Category Breakdown
Breakdown of feedback by category
Sentiment Keywords
Most common keywords associated with each sentiment.
helpfulproblem solvedintuitive interfacevisually appealingunderstandinghelpful supportconsistent performancequalityfast responseamazing teamsecure serviceexpertisefantastic experiencerecommendclean designhuge improvementfast deliveryimpressedpatient agentlive chatsecurity featuresconfidentcustom reportslove it100% uptimerock solidseamless onboardingclear docshigh satisfactiongreat workgeniusfollow-up emailappreciateexcellent productexcellent servicepremium materialshigh qualityvalued customerextra milenever failsloyal customerquick tweet responsegreat warrantypeace of mindflawless experiencestart to finish
All Feedback
Browse and sort through all submitted feedback entries.
FeedbackKeywords
The new mobile app interface is incredibly intuitive and visually appealing. Great job!
Jan
Positive
Tangible
intuitive interface
visually appealing
I had an issue with my order, and the customer support team was so understanding and helpful.
Feb
Positive
Empathy
understanding
helpful support
The product consistently performs as advertised. I can always count on its quality.
Feb
Positive
Reliability
consistent performance
quality
My question was answered in minutes! The response time from your team is amazing.
Feb
Positive
Responsiveness
fast response
amazing team
I feel very secure using your service. The team's expertise is evident.
Jan
Positive
Assurance
secure service
expertise
Overall, a fantastic experience. I would recommend this to everyone.
Jan
Positive
Overall
fantastic experience
recommend
The website is slow and difficult to navigate. I struggled to find what I was looking for.
Feb
Negative
Tangible
slow website
difficult navigation
The support agent seemed dismissive and did not listen to my concerns.
Jan
Negative
Empathy
dismissive agent
unheard
The service has been down twice this week. This is completely unreliable.
Jan
Negative
Reliability
service down
unreliable
It took three days to get a reply to my urgent email. Very disappointing.
Jan
Negative
Responsiveness
slow reply
disappointing
I was given conflicting information by two different support reps. I don't trust the answers I get.
Jan
Negative
Assurance
conflicting info
lack of trust
My experience was mediocre at best. Nothing special to report.
Jan
Negative
Overall
mediocre
nothing special
The physical packaging of the product is adequate.
Jan
Neutral
Tangible
adequate packaging
The customer service followed the standard procedure.
Jan
Neutral
Empathy
standard procedure
The product works as expected, without any issues so far.
Jan
Neutral
Reliability
works as expected
The response to my inquiry was received within the stated timeframe.
Jan
Neutral
Responsiveness
stated timeframe
The information provided was factually correct.
Jan
Neutral
Assurance
factually correct
The service was delivered.
Jan
Neutral
Overall
service delivered
The new dashboard design is clean and much easier to use. A huge improvement!
Jan
Positive
Tangible
clean design
huge improvement
I'm always impressed with the delivery speed. My orders arrive sooner than expected.
Feb
Positive
Reliability
fast delivery
impressed
The agent I spoke with, Sarah, was incredibly patient and walked me through the entire process.
Jan
Positive
Empathy
patient agent
helpful
Live chat support is a game-changer. I got my problem solved in under 5 minutes.
Jan
Positive
Responsiveness
live chat
problem solved
The app's security features make me feel confident about my data.
Jan
Positive
Assurance
security features
confident
It's an okay product. It does the job, but it's not spectacular.
Feb
Neutral
Overall
okay product
The billing statement is correct.
Feb
Neutral
Assurance
billing correct
The mobile app is constantly crashing, especially after the latest update. It's unusable.
Feb
Negative
Reliability
app crashing
unusable
The color of the product I received is different from what was shown on the website.
Feb
Negative
Tangible
wrong color
misleading
I was on hold for 45 minutes. This is an unacceptable wait time for support.
Feb
Negative
Responsiveness
long hold time
unacceptable
The representative was rude and unhelpful. It felt like I was bothering them.
Feb
Negative
Empathy
rude representative
unhelpful
This is the third time my delivery has been delayed with no explanation.
Feb
Negative
Reliability
delivery delayed
no explanation
I love the new feature for custom reports. It's exactly what I needed.
Feb
Positive
Tangible
custom reports
love it
The platform has had 100% uptime for us. Rock solid.
Feb
Positive
Reliability
100% uptime
rock solid
The onboarding process was seamless and the documentation is very clear.
Feb
Positive
Assurance
seamless onboarding
clear docs
My overall satisfaction is very high. Keep up the great work.
Feb
Positive
Overall
high satisfaction
great work
The call center is closed on weekends, which is when I have time to call.
Feb
Negative
Responsiveness
weekend closure
inconvenient
The instructions included in the box were for a different model. Very confusing.
Feb
Negative
Tangible
wrong instructions
confusing
The service is functional.
Feb
Neutral
Reliability
functional service
The company headquarters is located in San Francisco.
Feb
Neutral
Tangible
company location
The support agent solved my problem with a single suggestion. Pure genius!
Feb
Positive
Assurance
problem solved
genius
I appreciate the follow-up email to ensure my issue was resolved.
Feb
Positive
Empathy
follow-up email
appreciate
Just an all-around excellent product and service.
Feb
Positive
Overall
excellent product
excellent service
The 'cancel subscription' button is hidden and nearly impossible to find.
Feb
Negative
Tangible
hidden button
dark pattern
I was promised a refund and it never arrived. I feel cheated.
Feb
Negative
Reliability
no refund
cheated
The team's knowledge of their own product seems very limited.
Feb
Negative
Assurance
limited knowledge
unprofessional
The product exists.
Feb
Neutral
Overall
product exists
I wish there were more color options available for this product.
Mar
Neutral
Tangible
more colors
The return policy is clearly stated on the website.
Mar
Neutral
Assurance
clear policy
The system was down for maintenance as scheduled.
Mar
Neutral
Reliability
scheduled maintenance
My email was acknowledged by an auto-responder.
Mar
Neutral
Responsiveness
auto-responder
The support hotline has a voice menu.
Mar
Neutral
Empathy
voice menu
The quality of the materials used in the product feels very premium.
Mar
Positive
Tangible
premium materials
high quality
Their team always goes the extra mile to make you feel valued as a customer.
Mar
Positive
Empathy
valued customer
extra mile
I've been a customer for years and the service has never let me down.
Mar
Positive
Reliability
never fails
loyal customer
I sent a tweet and got a helpful response in less than 10 minutes.
Mar
Positive
Responsiveness
quick tweet response
helpful
The warranty and guarantee gives me great peace of mind.
Mar
Positive
Assurance
great warranty
peace of mind
An absolutely flawless experience from start to finish.
Mar
Positive
Overall
flawless experience
start to finish
The product broke after just one week of use. Terrible quality.
Feb
Negative
Tangible
broke quickly
terrible quality
The company's public statements don't align with how they treat customers.
Mar
Negative
Empathy
hypocritical
poor treatment
My data was synced incorrectly and now all my records are a mess.
Feb
Negative
Reliability
data sync error
messy records
I've submitted two support tickets and both were closed with no resolution.
Mar
Negative
Responsiveness
tickets closed
no resolution
The sales representative was too pushy and made promises the product couldn't keep.
Mar
Negative
Assurance
pushy sales
false promises
A truly awful experience that I would not wish on anyone.
Mar
Negative
Overall
awful experience
would not recommend
The product is available for purchase online.
Mar
Neutral
Tangible
available online
The customer service department operates during business hours.
Mar
Neutral
Empathy
business hours
The service performs its main function.
Mar
Neutral
Reliability
main function
A response was provided.
Mar
Neutral
Responsiveness
response provided
The company is certified.
Mar
Neutral
Assurance
is certified
This is a product.
Mar
Neutral
Overall
is a product